Refund Policy
Last updated: October 2026
Eligibility for Refund or Replacement
We stand behind the quality of our products. You may request a refund or replacement if:
- Your product arrived damaged or compromised during delivery
- You received the wrong product or incorrect quantity
- Independent testing shows the product's purity is below the figure on its published certificate of analysis
Reporting an Issue
You must report any issues within 48 hours of delivery by contacting us. Please include:
- Your order number
- A description of the issue
- Photos of the damaged or incorrect product (if applicable)
What We Offer
For valid claims, we will provide one of the following at our discretion:
- Replacement: A new product delivered at no additional cost
- Refund: A full refund of the purchase price for the affected item(s)
Refunds are issued electronically to the original payment method — back to the card you paid with, or to the bank account used — typically within a few business days.
Non-Refundable Items
Due to the nature of research peptides and regulatory requirements, we cannot accept returns or issue refunds for:
- Products that have been opened or used
- Products that were not stored according to our recommended storage guidelines
- Issues reported more than 48 hours after delivery
- Orders where the customer changed their mind after delivery
Undeliverable Parcels
If a parcel is returned to us as undeliverable — usually an incorrect or incomplete address — we will contact you to arrange reshipment at the standard shipping fee. We waive it where the error was ours. See our Shipping Policy for details.
Contact
For refund or replacement requests, please contact us within 48 hours of receiving your order.