Shipping Policy

Where We Ship

We ship to all 50 US states. Orders are dispatched from our Las Vegas facility by a national carrier, with tracking provided.

We do not currently ship internationally, or to PO boxes where the carrier does not deliver.

Processing and Transit

• Order any time — we accept orders 24 hours a day, with no cutoff
• Every order ships within one business day
• Most orders arrive 2-5 business days after shipping, depending on distance
• You will receive tracking by email as soon as the parcel is handed to the carrier
• Business days are Monday to Friday, excluding public holidays

Transit time is the carrier's, not ours. We promise how quickly your order leaves us; the arrival window is an estimate and severe weather or carrier delays can extend it.

Shipping Fees

• Orders of $150 or more — free shipping, anywhere in the US
• Orders under $150 — a flat $10 shipping fee

The $150 threshold is based on your product subtotal, before any fees. The exact amount is shown at checkout before you pay.

Tracking Your Order

Your tracking number is emailed when the parcel ships, and your order status is visible in your account under Order History.

If tracking shows delivered and you cannot find the parcel, check with neighbours and your building's mail room first, then contact us — carriers occasionally mark a parcel delivered a little early.

Undeliverable and Returned Parcels

If a parcel is returned to us as undeliverable — an incorrect or incomplete address, or an unclaimed delivery — we will contact you to arrange reshipment. Reshipping costs the standard shipping fee, and we waive it where the error was ours.

Please double-check your shipping address at checkout. An address corrected after dispatch is subject to the carrier's fees.

Local Delivery

Same-day and next-day courier delivery within the Las Vegas area is currently paused while we serve the whole country. All orders, including those in Las Vegas, are shipped. If local delivery returns, it will be offered at checkout.

Payment

Payment is made securely online at checkout, by card or directly from your bank account. Your order is paid in full before it ships.

Product Handling

All products are shipped in temperature-appropriate packaging to maintain integrity in transit. Please inspect your order upon receipt and report any issues within 48 hours per our Refund Policy.

Contact

For delivery questions or to reschedule a delivery, please contact us.